Garage Shelving & Garage Racking At The Best Prices
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Customer Service

Shipping & Delivery
Your item will be professionally & carefully packed and dispatched immediately. All orders received before 1pm from our own branded "Gorilla" range are dispatched the same day on a 48 hour delivery service (EXCLUDES WEEKENDS). Orders received after 1pm are sent the following day on a 48 hour service. Orders sent from our UK manufacturer are sent direct. Delivery times differ, depending on the product, every product will have the delivery schedule advised on its product page. Payment must be received before we can send the goods. Orders are not processed for shipment on weekends and holidays. Collections by appointment only. PLEASE NOTE: We guarantee to dispatch all orders as per the schedule on the product page but we cannot guarantee delivery for the to be made in this period as we are in the hands of the courier. We use only reliable well known couriers so 99% of deliveries are on time. All orders are sent either by our courier and require a signature on delivery. If there is nobody at home during the week, then please consider supplying an alternative address, i.e. a neighbours or work address perhaps. All items must be checked on delivery! We make sure all our parcels are well packaged and checked before they leave the stockroom. The outter packaging is labeled FRAGILE for maximum protection during transport. If upon delivery the box looks damaged or as if it might have been tampered with, you must refuse to accept it. What will happen is the courier will return the damaged item back to us (which is covered by our insurance) and we'll send you a replacement. We cannot be held responsible for damage claims after goods have been accepted.
Privacy & Security
Gorilla Racking guarantee not to disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. "We do not send random marketing emails to personal email addresses (spam)." Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes We conform to the requirements of the Data Protection Act, 1998.
Returns & Replacements
If for any reason you wish to cancel your order and return non-faulty goods please advise us in writing by e-mail within 48 hours of receipt. The product must be returned to us within 14 days of the order being placed, in a re-saleable condition. (i.e unused, unmarked and in original unmarked packaging) It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. We will refund the full amount excluding our original true delivery charge of £15.95. This is applicable to orders sent on our free delivery promotion. If the goods are delivered faulty then you have 30 days to inform us so we can collect them at our cost. If goods become faulty up to 6 months after delivery we will repair/replace. Please also note if the courier tries to deliver to you and leaves a card and you don't re-arrange delivery after 5 days, then the parcel will be returned to us and there will be an extra charge of £12.95 for the return carriage. This does not affect your consumer statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Ordering
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major credit/debit cards including Visa and Mastercard. We now also accept Paypal. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.
Gorilla Racking is a trading name of Callibur Ltd, Registered in England, Company Number 10394112.
4 Burrswood Place, Heybridge Basin, Maldon, Essex. CM9 4UQ.